Delivery Information

UK, Ireland, USA, Rest of World (Australia).

Country 250g 500g 1Kg
Ireland – Standard Post €5.10 €6.60 €9.00
Ireland – Tracked Post €9.50 €9.50 €12.00
UK – Standard Post €8.50 €9.50 €12.50
UK – Tracked Post €13.50 €14.50 €17.50
USA €17.00 €17.00 €23.50
Australia / New Zealand €20.00 €25.00 €25.00
Rest of the World €17.50 €17.50 €17.50

The estimated delivery timeframe is between 2 to 3 weeks.

We use An Post as our courier service for deliveries.

Yes, the courier service we use provides a tracking system for all shipments. Please choose the option to Track your package during checkout.

If a request is made from outside the designated delivery area, we will refund the purchase amount and notify the customer accordingly.

We do not offer a click and collect service at this time.

Order Queries

If your order does not arrive, we will track the item through the proper channels, and if it is confirmed not delivered, we will replace the item for you.
If an item you order is out of stock, we will have ample stock in place to ensure all orders are covered.

In the event that an item is damaged during transit, we will take up the matter with the courier and ensure that the damaged item is replaced.

For defective products, we will replace them to ensure customer satisfaction.

If you receive an incorrect item, we will offer the option to return the incorrect item, pay for the return postage, and send the correct item to you.

The customer is responsible for paying the shipping costs for any returns.

For items damaged, defective or incorrect we will refund the return costs. Please contact us directly before returning any such items.

Yes, you can request a VAT receipt for your order, and we will provide it.

Refunds

Our refund policy allows customers to return an item for a refund within 28 days of purchase. The item(s) and the dispatch note should be posted to us, and we recommend using a tracked postal service and retaining proof of postage for your own records.

Yes, the item(s) must be in saleable condition, with the original packaging intact, and with swing tags attached in order to qualify for a refund

Our refund policy lasts for 28 days from the date of purchase.

The address for returns is Rackards of Killanne, Enniscorthy, County Wexford, Y21 W9Y3.